In 2010 H3 Group (formerly CCTV Wales) won the contract for Arriva Trains Wales networks to manage intruder alarm systems and ticket offices.  Arriva Trains Wales were looking for a Welsh company that offered a personal and responsive service that was ‘best value’.

What we did:

We immediately upgraded all of Arriva Trains’ alarm panels to enable remote access to all sites via a dial-in facility for instant repairs and changes. 

Upgraded over 50 Arriva Trains stations to immediate police response.

Integration of intruder alarms and access control into one system in café depots.

The results:

Following our changes, Arriva Trains Wales have made savings in terms of labour availability and financial cost as staff no longer need to wait for on-site for engineers to arrive.

We have successfully retained and developed this contract during the last 10 years.