H3 Group provides a range of fire safety, CCTV and intruder security solutions for our commercial customers throughout the south wales area.

We pride ourselves on our responsiveness and the speed and quality of our work which focuses on exceeding your expectations every time.
And we believe that this should be the standard for the sectors in which we work. 


Job Purpose: Organise and control engineer diary. Dealing with reactive calls and schedule routine preventative maintenance. Responsibilities
  • Answer telephone calls from customers, either deal with directly or forward onto most relevant person
  • Organise and send corrective calls to engineers via software
  • Receive jobs back from engineer, close down job with associated costs and send to accounts for invoicing
  • Raise follow up actions and deal with issue raised during previous visit i.e. organise replacment parts and re-schedule job
  • Liaise with customers to organise preventative maintenance callouts
  • Diary management
  • Customer satisfaction calls where necessary
Desired Skills and Experience Skills Needed:
  • Excellent communication, both written and oral.
  • Passionate, motivated and driven to meet both individual and team goals & objectives.
  • Ability to maintain a high energy level and multi task in a fast paced environment.
  • Resourceful and adaptive with the ability to find innovative ways around obstacles and develop new approaches and/or methods.
  • Organised and disciplined time management skills. Ability to self‐manage and properly identify and set priorities
Qualifications/Knowledge and Experience
  • Must be able to use Microsoft Office and its different programs i.e. excel
  • Experience in a similar role is preferable although not essential

Service & Maintenance Engineer

Doesn’t necessarily need to have experience but willing to learn and capable of managing their own diary

Experienced Fire & Security Engineer

Experienced in intruder alarm systems, CCTV (predominantly IP), Fire alarm systems (Conventional & Addressable)

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